Support

Need help with Carto? Email us and we will reply by email.

Frequently asked questions

How do I restore my subscription?
Open Carto settings and use the restore purchases action. Restoring purchases is handled through your Apple account.

Why does Carto ask for my location?
Your location is used to automatically match your shopping session with the nearest store profile you saved.

Where is my data stored?
Carto uses iCloud and CloudKit to sync the information needed for the app to work.

How can I request deletion of my data?
Send your request to [email protected], preferably from the email address linked to your Apple account.

Where can I find the legal documents?
Read the Terms of Use and Privacy Policy.